Date: Jul 4, 2024
Location: Colorado Springs, CO, US, 80901 Las Vegas, NV, US, 89107 El Paso, TX, US, 79900 West Linn, OR, US, 97068 Dallas, TX, US, 75201 Denver, CO, US, 80123 Yakima, WA, US, 98901 Austin, TX, US, 73301 Spokane, WA, US, 99201 Salt Lake City, UT, US, 84105 Tucson, AZ, US, 85641 Houston, TX, US, 77002 Phoenix, AZ, US, 85001
Company: Wawanesa Insurance
Job ID: 8267
Wawanesa Insurance is a direct-to-consumer insurance company that provides auto and property insurance products in California and Oregon. We are committed to being there for our members when they need us most and supporting our communities. We’ve been serving our members since 1975 and have been recognized for our award-winning customer service.
We are proud to be a subsidiary of the Auto Club of Southern California (AAA). Wawanesa and AAA have shared values of service to our members, competitive pricing, and supporting our communities. We have an abundance of opportunities to learn, grow, and advance throughout our thriving organization.
We are proud to offer employees the flexibility to choose where they want to work. In this role, you will work from home (remote), in any state where Wawanesa currently operates in the U.S. or a state the company has the ability to run payroll. Please check with the Recruiter to determine if your remote work location is allowed.
The Accident Benefits Representative II contributes to Wawanesa’s goal of delivering an exceptional and consistent claims service experience through the fair and equitable adjustment of first party claims falling under relevant legislation.
Compensation: Depends on experience and varies by location.
Colorado Compensation:
- The pay range for this position is $26.26 - $41.36 per hour, depending on experience.
- This position is considered non-exempt for purposes of wage-hour law, which means you are eligible for overtime pay for hours worked in excess of 40 hours in a workweek or more than 12 hours in a workday.
Nevada Compensation:
- The pay range for this position is $27.57 - $41.36 per hour, depending on experience.
- This position is considered non-exempt for purposes of wage-hour law, which means you are eligible for overtime pay for hours worked in excess of 40 hours in a workweek.
Washington Compensation:
- The pay range for this position is $26.26 - $39.39 per hour, depending on experience.
- This position is considered non-exempt for purposes of wage-hour law, which means you are eligible for overtime pay for hours worked in excess of 40 hours in a workweek.
Job Responsibilities
- Provide exceptional customer service
- Interpret policy wordings , determine policy coverage and ensure appropriate reserving
- Investigate and manage first party injury claims by telephone and correspondence
- Coordinate services with vendors and service providers
- Liaise with claimants, doctors and rehabilitation specialists
- Prepares files for arbitration and litigation
- Adjust claims from inception to completion in a proactive manner
- Maintain accurate records based on company standards and policies within the claims system
- Keep apprised of current changes and trends in the accident benefits/insurance industry through legislation, arbitration decisions, case law, etc.
- Perform other duties as assigned
- 2+ years insurance claims adjusting experience
- Working toward Chartered Insurance Designation preferred
- Good knowledge of medical terminology
- Effective customer service skills including empathy and concern for our customers
- Excellent communication skills, both written and oral
- Strong investigative and analytical skills
- Strong time management and organizational skills with the ability to prioritize work in a fast paced, changing environment
- Detail oriented with a critical degree of accuracy regarding data entry
- Strong negotiation skills
- College/University degree is preferred
Benefits and Other Total Rewards Components Include:
- Medical, Dental and Vision
- Flexible spending accounts (FSA)
- Voluntary benefit plans – accident, hospital indemnity and critical illness
- Supplemental short and long-term disability benefits
- Life insurance
- Enhanced 401K plan
- Paid time off (PTO) accrued at 0.0693 hours/per hour worked to a maximum annual accrual of 18 days (135 hours)
- You will be eligible for Wawanesa’s annual bonus plan, entitled “Goal Achievement Plan” (GAP), that rewards employees for driving Wawanesa’s success.
- Tuition Assistance and much more
If you have questions about compensation and benefits, please contact our Human Resources department at 858-874-5404 or email SD_human_resources@wawanesa.com.
Wawanesa General Insurance Company is an equal opportunity employer and is committed to a diverse workforce. Wawanesa provides equal employment opportunity to all employees and applicants without regard to an individual’s protected status: race/ethnicity, color, religion, creed, sex/gender, sexual orientation, gender identity/expression, marital status, pregnancy/childbirth or related conditions, national origin, disability, military or veteran status, or any other protected status. If you are a qualified individual with a disability, you have the right to request a reasonable accommodation to assist in the application process. You may request reasonable accommodations by calling the Human Resources department at 858-874-5404 or emailing Human Resources at sdloa@wawanesa.com.
If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume.
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Nearest Major Market: Colorado Springs