This position is primarily responsible for proactively anticipating the needs of the residents and coordinates the delivery of services to insure overall satisfaction. This position is part time overnight, two (2) 8 hour shifts per week.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Core duties and responsibilities include the following. Other duties may be assigned.
Responsible for meeting, greeting and directing residents and guests.
Serving as the property ambassador and primary point of contact; also provide onsite security presence.
Manage administrative requests from residents.
Verify and record visitor information.
Answer calls professionally, route calls to appropriate personnel, if necessary, and assist callers with directions, etc.
Receive and process incoming and outgoing mail/packages.
Monitor lobby traffic and alert residents to arriving guests and deliveries.
Insure that the common areas are clean and tidy, lighting is at proper level, temperature is appropriate.
Maintain logbooks for visitors, contractors, keys, elevators, incident reports, daily activities.
Observe CCTV monitors for suspicious activities.
Monitor Life Safety Systems (alarms) and take necessary actions during alarm events.
Serve as Shift Leader, monitor and direct staff activities to insure resident and guest satisfaction.
Document resident, guest, and employee requests, concerns, and incidents.
Participate in the On-Call Concierge program.
All other job duties as assigned.
SUPERVISORY RESPONSIBILITIES:
Supervises and monitors activity of the service staff (valet, security) during shift and gives direction, as needed, to insure resident and guest satisfaction.
Directs housekeeping and maintenance staff to address deficiencies when necessary.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE:
Two years related experience and/or training; or equivalent combination of education and experience.
Job Type: Full-time
Pay: $20.70 per hour
Expected hours: 16 per week
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Weekends as needed
Experience:
- Condominium Concierge: 2 years (Required)
Shift availability:
- Overnight Shift (Required)
Work Location: In person