This part-time position provides paraprofessional and customer service support to various areas of Grand Rapids Public Library with the overall goal of helping patrons access library resources.
The main priority of this position is direct public service and involves helping patrons access library resources in-person, over the phone, and via email. Work is performed under the general supervision of a Circulation Operations Supervisor.
This position is regularly scheduled at the Main Library:
Monday: 9:00 am - 1:00 pm
Tuesday: 9:00 am - 1:00 pm
Wednesday: 9:00 am - 1:00 pm
Thursday: 9:00 am - 1:00 pm
Alternating Friday/Saturday: 9:00 am - 1:30 pm
Examples of work:-
Greets visitors; responds to inquiries and answers general questions related to library services and processes, and/or guides them to appropriate staff.
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Provides assistance to library patrons including basic account management, reference services, reader’s advisory, technology support, and library information.
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Communicates with internal and external stakeholders to facilitate service to the public.
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Receives training to provide support systemically at all public service desks; works in other library departments at all locations as needed.
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Develops meaningful relationships with families and helps build community among program participants.
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Represents GRPL at community events and outreach opportunities.
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Assists with planning and implementation of programs and services.
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Assists other staff with special projects, research and idea generation; may write, proofread, or edit reports or other documents as needed.
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Performs general administrative duties in support of the location or department; may include cash handling, placing supply orders or service requests, and assisting with location equipment issues and maintenance.
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Collects, compiles, and reports statistics related to library resources and programs.
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Ensures the maintenance, presentation, and accessibility of GRPL's collection.
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Respond to and/or direct inquiries to GRPL spaces and services.
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Manage patron expectations and behavior in public spaces; ensures a safe and welcoming environment for staff and patrons.
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Assist in navigating internal and external technology resources, including but not limited to digital resources, basic email and word processing, internet access, and personal devices.
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Ensures patron privacy and abides by library procedures and state laws.
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Performs other tasks of a similar nature as assigned.
Please note the following:
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A cover letter is required
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Please attach a cover letter in pdf format that describes your interest in the position, your interest in working at GRPL, and how these might tie in with personal or professional goals
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All communication regarding this position will be done via email; it is your responsibility to ensure that your email address is up-to-date on your account profile
Please visit the library's jobs page for a list of other open positions at Grand Rapids Public Library.
All inquiries related to this posting should be directed to:
Grand Rapids Public Library
111 Library St NE
Grand Rapids, MI 49503
616-988-5400 | jobs@grpl.org
GRPL proudly promotes diversity and inclusion in employment, and strives to maintain a workplace culture where respect and positive recognition of differences are cultivated.
Grand Rapids Public Library provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination of any type without regard to race, color, religion, gender, gender identity, sexual orientation, age, national origin, veteran status, disability, height, weight, familial status, marital status, or any other characteristic protected by applicable law. GRPL will make reasonable accommodations for employees and job applicants with disabilities.
This applies to all terms and conditions of employment, including but not limited to recruiting, hiring, transfer, training, promotion, discipline, termination, leaves of absence, compensation, and benefits, as well as work-related events and activities.