Description:
Seeking a responsible, detail oriented individual with excellent communication skills and customer service experience. General duties include opening all types of accounts for members, providing training, guidance and support to staff, resolving complaints while retaining and strengthening member relations of the Credit Union.
Requirements:
- High School diploma
- Minimum 2-years financial institution back office operational activities preferred
- Supervisory experience preferred
- Strong computer skills
Benefit Conditions:
- Waiting period may apply
- Only full-time employees eligible
This Company Describes Its Culture as:
- Stable -- traditional, stable, strong processes
- People-oriented -- supportive and fairness-focused
- Team-oriented -- cooperative and collaborative
Job Duties:
- Answer incoming customer inquiries
- Collaborate with management teams to stay updated on new products, services, and policies
- Record customer information within our customer service database
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
- Other duties as requested
Communication method(s) used:
Work Remotely
Job Type: Full-time
Pay: $20.00 - $24.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Education:
- High school or equivalent (Required)
Experience:
- Supervisory: 1 year (Preferred)
- financial institution: 2 years (Required)
Work Location: In person