We are looking for a result-driven retail Customer Service office Associate to be responsible for all office functions answering phones, working with customers at point of sale, and processing online orders efficiently. You should be able to promptly resolve customer complaints and ensure maximum client satisfaction. To be successful as a Customer Service Office associate, you must be reliable, responsible, friendly and energetic, and able to multitask. You can apply directly at Dillards.com/careers.com.
Responsibilities
- Ensure high levels of customer satisfaction through excellent sales service
- “Go the extra mile” to drive sales
- Multi task processing online orders, answering phones, and helping customers
- Remain knowledgeable on products offered and discuss available options
- Process POS (point of sale) purchases
- Handle returns of merchandise
- Team up with co-workers to ensure proper customer service
- Build productive trust relationships with customers
Skills
- Proven work experience as a Retail Sales associate, Sales representative or similar role
- Basic understanding of customer service practices
- Proficiency in English
- Basic Math skills
- Working knowledge of customer and market dynamics and requirements
- Hands-on experience with POS transactions
- Familiarity with inventory procedures
- Solid communication and interpersonal skills
- A friendly and energetic personality with customer service focus
- Ability to perform under pressure and address complaints in a timely manner
- Availability to work flexible shifts
- High school degree; BS degree in Marketing or related field would be a plus
Job Types: Full-time, Part-time
Pay: $16.00 per hour
Expected hours: 20 – 40 per week
Shift:
Work setting:
Work Location: In person