As a Customer Success Specialist, you will be responsible for educating our customers on the ins and outs of our platform and the advantages of using Boat Planet. You will work in a collaborative environment, assisting boaters and marine businesses via phone and email, from the start of a job request to the completion. This can range from troubleshooting a boater’s question about how to use our website or app to making sure a marine business knows how to get paid. You will also provide valuable feedback to our product and development team to ensure we are constantly improving the customer experience. Regardless, your mission remains the same: turning boaters and marine businesses into delighted long-term Boat Planet customers.
What are the qualifications?
- Some familiarity or passion for boating is preferred
- Experience in a customer-facing/account management role
- Good communication skills and the ability to show empathy
- The ability to learn & retain a large amount of technical information in a relatively short period.
- Must be receptive to detailed and frequent performance feedback
- Proficient with Gmail, CRMs & other web based applications
- Super organized, quick learner who works well under pressure
- It's easy for you to build and maintain relationships, manage expectations, and identify issues that require escalation
- Ability to take ownership of challenging scenarios and bring them to resolution
- Ability to think like the customer, with a passion to deliver top-quality service
- Proven record of dependability. Punctual and reliable attendance is critical to the success of a fast-moving teams
- Recent grads are encouraged to apply
What are the benefits?
- Unlimited paid time off
- Market-driven salaries
- Employee stock purchase plan
- Comprehensive benefits package (medical, dental, vision and life insurance)
Job Type: Full-time
Pay: $48,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Life insurance
- Vision insurance
Application Question(s):
- Do you have experience with boats or boating (professional or leisure)?
Experience:
- Customer Service: 1 year (Required)
Ability to Commute:
- Suite 201 St. Louis, MO 63110 (Required)
Work Location: Hybrid remote in Suite 201 St. Louis, MO 63110