Janitorial company seeking an experienced Route Manager.
Our ideal candidate will:
- have a competitive desire to produce and succeed
- Have 3+ years of janitorial experience
-have a demonstrated record of leadership and be able to lead by example
-have a history of coaching, training and growing a strong team
-have a proven track record of meeting or exceeding goals and targets
-be able to effectively and efficiently resolve a wide range of customer issues
be able to multi-task with ease
-be able to work various hours, day or night
Bi-lingual is a plus
Responsibilities
· Inspect all customer accounts Monthly/Quarterly to insure that standards are being maintained.
- Follow policies and procedures regarding daily operations of janitorial contracts.
· Constantly work to sell Special Services work during quality inspections and during routine customer contacts. (Strip & Wax, Carpet Shampoos, Post Construction).
· Along with the Office Manager & Director of Customer Relations, assist in keeping the customer files in order. Ensure that all safety training, manuals, and OSHA standards are being met
· Set up account starts and provide assistance wherever needed to insure that accounts are started with proper J&E standards.
· Provide on-site training to new Associates and employees by completing the work schedule with on their first night, or in some cases, more than one night to insure a smooth start up.
· Provide ongoing training to Associates and employees through monthly meetings and trainings as needed. Development and maintain measurement spreadsheets to track and monitor complaints, and customer retention etc.
· Set up training classes that will continue to make our Associates the best in the commercial cleaning industry.
· Assist the Director of Customer Relations with the development of our Facility Service Institute
· Follow up and resolve any customer complaints. Response time to the complaint must be kept to a minimum (no more than one hour).
· Strive to be a team player and complete any other duties upon request.
If you are ready to join our growing team and want to help build it and be part of a great team we would like to hear from you. Please send your resume and a cover letter describing how your background is a good fit for this position for an immediate review of your qualifications.
Must be comfortable working a split shift including mornings and evenings.
Job Type: Part-time
Pay: $18.00 per hour
Benefits:
- Flexible schedule
- Life insurance
- Paid time off
Schedule:
- 4 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- On call
- Overtime
- Split shift
- Weekends as needed
Work Location: In person