Assignment Description
· Ideal for those looking for an entry-level position in the general field of Customer Service, Customer Accounts, and/or Automotive Finance
***Associate Degree Minimum***
Job Duties:
Handle inbound Customer Service calls (approximately 60+ phone calls daily)
· Assist customers with account updates (Due Date Changes, Address Changes, Name Changes, Extension Requests, etc.)
· Assist customers with monthly payments
· Provide payoff quotes to customers and dealerships
· Assist customers with their HFS/AFS.com accounts
· Effectively contribute to increasing Customer Satisfaction scores (meet qualitative objectives)
· Become a productive member of the department (meet quantitative objectives)
· Maintain enthusiastic and positive attitude
· Attendance – being here on time ready to work at the start of the shift
Desired Soft-Skills
· Excellent verbal communication skills (easy to understand)
· Able to multi-task (ability to talk and type simultaneously is a must)
· Customer service oriented
· Self-starters
· Eager to learn
· Bilingual a plus
Job Type: Full-time
Pay: $19.20 - $20.00 per hour
Benefits:
Shift:
Weekly day range:
Ability to commute/relocate:
- Cypress, CA 90630: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person