Prominent Arlington medical office is seeking an experienced Front Desk/Medical Receptionist. This is a FULL TIME position with great benefits. Individual must be dependable, organized and possess excellent communication skills. Requires willingness to cross train and be a team player, as well as possessing the ability to multi-task and function in a fast-paced environment.
Duties include:
- Warmly welcomes patients, families, and visitors in a courteous, amiable, and professional manner.
- Proficiently uses the Electronic Medical Record (EMR) system to register new patients, updating existing patient information, including demographics, rendering provider, eligibility, and insurance details, pharmacy preferences, and other mandatory fields.
- Distributes patient forms and essential documents, meticulously reviewing them to ensure completion of all required fields.
- Promptly answers telephone calls, ensuring that all incoming lines are consistently attended to.
- Confirms patient eligibility and verifies insurance coverage before each scheduled visit.
- Collects co-pays or deductibles in advance of the patient's consultation, adhering to established policies and procedures.
- Informs patients of any outstanding balances, as documented in the EMR, collects the due balance, and provides receipts upon successful payments.
- Delivers exceptional customer service, adeptly handling patient complaints or escalating issues to the Front Desk Representative III and/or Office Manager when necessary.
- Collaborates closely with the Medical and Nursing staff to optimize patient flow and minimize wait times.
- Offers patients necessary support and guidance as required.
- Upholds a consistently organized, tidy, and welcoming environment in patient waiting areas, office files, and front-desk areas throughout the day.
- Attends scheduled staff meetings and other relevant meetings as required.
- Upholds strict confidentiality regarding all patient records, ensuring HIPAA compliance.
- Assists in the development, coordination, and recommendation of process improvements.
- Demonstrates the ability to work effectively with minimal supervision.
- Undertakes any other duties as assigned.
Preference not Mandatory
- Familiarity with ECW is preference
- Bilingual(Spanish) skills are preferred.
- Monday-Friday, 7:00am – 3:30pm.
- Salary commensurate with experience.
Please submit resume for consideration.
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Expected hours: 80 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
Healthcare setting:
Medical specialties:
Schedule:
Work Location: In person