Job Overview:
The Hilton Houston Westchase hotel is seeking a friendly and customer-oriented Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a positive experience during their stay. This is a great opportunity to work in the hospitality industry and contribute to creating memorable guest experiences.
Responsibilities:
- Greet guests in a warm and professional manner, providing excellent customer service
- Check-in and check-out guests efficiently, ensuring accuracy in all transactions
- Answer phone calls and respond to guest inquiries promptly and professionally
- Assist with guest requests, such as room service orders or transportation arrangements
- Handle guest complaints or concerns with empathy and find appropriate solutions
- Maintain knowledge of hotel facilities, services, and local attractions to provide recommendations to guests
- Perform night audit duties as required, including reconciling daily transactions and preparing reports
- Ensure the front desk area is clean, organized, and well-stocked with necessary supplies
Requirements:
- Previous experience in a similar role is preferred but not required
- Excellent communication skills, both verbal and written
- Strong multitasking abilities with the ability to handle multiple priorities in a fast-paced environment
- Proficiency in using phone systems and other office equipment
- Knowledge of hotel operations and guest relations is an asset
- Bilingual skills (multilingual) are highly desirable
- Ability to work flexible hours, including evenings, weekends, and holidays
Note: All positions must be paid including internship positions.
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Monday to Friday
- Morning shift
- Night shift
Work setting:
Application Question(s):
- Are there any days or times that you are not available to work?
Experience:
- Hotel experience: 1 year (Required)
Ability to Commute:
- Houston, TX 77042 (Required)
Ability to Relocate:
- Houston, TX 77042: Relocate before starting work (Preferred)
Work Location: In person