Overview: We are seeking a highly skilled and experienced Service Manager to join our team. As a Service Manager, you will be responsible for overseeing the daily operations of our automotive service department. This includes managing a team of technicians, ensuring excellent customer service, and maximizing profitability. Responsibilities: - Manage and supervise a team of automotive technicians, providing guidance and support as needed - Ensure efficient workflow and productivity in the service department - Schedule and assign work to technicians, ensuring timely completion of repairs and maintenance - Perform automotive diagnostics and provide accurate estimates for repairs - Write service orders and communicate with customers regarding recommended services - Upsell additional services and products to customers based on their vehicle's needs - Oversee tire service operations, including installation, rotation, and balancing - Maintain inventory of parts and supplies, ordering as needed - Monitor and enforce safety protocols to ensure a safe working environment - Handle customer complaints or concerns in a professional manner - Collaborate with other departments to ensure smooth operations and customer satisfaction Experience: - Proven experience in automotive service management or related field - Strong knowledge of automotive repair procedures and industry standards - Proficient in service writing and estimating repairs accurately - Familiarity with tire service operations, including installation, rotation, and balancing - Excellent mechanical knowledge of various vehicle systems (e.g., brakes, suspension, engine) - Demonstrated ability to lead and motivate a team of technicians - Exceptional customer service skills with the ability to handle difficult situations effectively Benefits: - Competitive salary based on experience - Health insurance coverage - Retirement plan options - Paid time off If you are an experienced Service Manager with a passion for delivering exceptional customer service and maximizing profitability, we encourage you to apply. Join our team today!
Job Type: Full-time
Pay: $60,000.00 - $75,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
Ability to Relocate:
- Lancaster, TX: Relocate before starting work (Required)
Work Location: In person