Job Summary:
The Banquet Captain at North Shore Country Club is responsible for leading the banquet team to deliver exceptional service during events. This role involves coordinating with the Events Director, overseeing staff, and ensuring that all aspects of banquet operations run smoothly and efficiently. The ideal candidate will have strong leadership skills, attention to detail, and a commitment to providing outstanding guest experiences.
Key Responsibilities:
Event Coordination:
Assist the Events Director in planning and executing events, including weddings, golf outings, corporate functions, private parties, and member social events.
Ensure all event details are executed as per the client's specifications and club standards.
Conduct pre-event meetings with the team to review event details and assignments.
Team Leadership:
Supervise and motivate the banquet team, including servers, bartenders, and setup staff.
Assign tasks and monitor team performance to ensure efficient and high-quality service.
Provide training and guidance to new and existing staff on service standards and procedures.
Service Excellence:
Oversee the setup and breakdown of banquet spaces, ensuring they are clean, organized, and set according to event specifications.
Address and resolve any issues or guest complaints promptly and professionally.
Maintain a strong presence on the floor during events to ensure smooth operations and guest satisfaction.
Inventory and Supplies:
Manage banquet inventory, including linens, tableware, and beverages.
Coordinate with the Event Director to ensure all necessary supplies are ordered and available for events.
Ensure proper storage and handling of banquet equipment and supplies.
Safety and Compliance:
Ensure compliance with health and safety regulations, including food safety and alcohol service laws.
Conduct regular inspections of banquet areas to ensure cleanliness and safety.
Implement and enforce club policies and procedures related to banquet operations.
Qualifications:
High school diploma or equivalent; degree in hospitality management or related field preferred.
Minimum of 2-3 years of experience in banquet or food and beverage operations, with at least 1 year in a supervisory role.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Ability to multitask and work effectively under pressure.
Knowledge of banquet service standards and best practices.
Proficiency in event management software and Microsoft Office Suite.
Availability to work flexible hours, including evenings, weekends, and holidays.
Physical Requirements:
Ability to stand and walk for extended periods.
Ability to lift and carry up to 50 pounds.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Benefits:
Competitive salary based on experience.
Opportunities for professional development and career advancement.
Employee discounts on club services and amenities.
Application Process: To apply, please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this position to clininger@nscountryclub.org.
Job Types: Full-time, Seasonal
Benefits:
- Employee discount
- Paid training
Experience level:
Restaurant type:
Weekly day range:
- Monday to Friday
- Weekends as needed
Ability to Commute:
- Mequon, WI 53092 (Required)
Work Location: In person