LDX Solutions provides compliance support with the most efficient and cost-effective Air Pollution Control (APC) solutions. Operating as a fully functional design, fabrication installation & commissioning supplier, our excellent reputation is supported by our satisfied customers with whom we maintain a long-term relationship. LDX remains in the forefront of innovative solutions. We offer unique technical advantages which differentiate our products and technologies.
The Sales Support Specialist provides high-value and personalized communication with our Aftermarket Sales Team regarding proposal creation and sales order execution. As a member of our Sales Support team, you will be responsible for developing timely completion of sales proposals, timely execution of sales orders, accurate transaction accounting, and exceptional customer experience. This role is a starting point with the LDX Aftermarket team, which can lead to attaining a role in Sales, Operations, or Supervision.
Roles & Responsibilities:
Sales Support: Provides customer service support and daily administration support by taking phone calls from customers, communicating feedback to sales team, check emails, assist with sales procedures, entering and tracking data.
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Timely proposal creation by interacting with internal and external suppliers.
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Timely execution of sales orders, including PO creation for parts and service.
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Work closely with the sales, operations, and field service teams.
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Coordinate with accounting department to ensure on-time and correct invoicing to customers and vendors.
Building Customer Relationships: Engage proactively with clients to address inquiries, resolve issues, and ensure their needs are met promptly and satisfactorily.
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Provide proposals and quotes.
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Respond to customer requests for information.
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Place outgoing calls to known customers based on initiatives and existing work.
Maintaining Information Systems: Oversee filing systems for sales orders and customer information, ensuring accuracy, accessibility, and compliance with data protection regulations.
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CRM & ERP entries – update and ensure accuracy of information.
Administrative Support: Providing comprehensive administrative assistance to designated sales associates.
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Handling correspondence, review scheduling, and preparing documents to streamline workflow.
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Identify opportunities for sales-related process improvements.
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Promote safety awareness with all team members.
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Other duties as assigned by supervisor.
Handling Rush Requests: Act swiftly to expedite processes and accommodate client needs.
- Modifying sales orders
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Coordinating with relevant departments
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Ensuring timely delivery of products and services.
Skills & Abilities:
- Eager to learn and know when to ask for assistance.
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Excellent communication skills, including oral, and written.
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Persuasive and goal-oriented
- Detail-oriented, thorough, and organized
- Ability to multitask, prioritize, and manage time efficiently.
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Excellent problem-solving skills
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Excellent customer care and focus; ability to assess customers' needs and provide the correct answer, paths, troubleshooting, or method for a positive customer experience.
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Ability to work constructively with a variety of stakeholders with a tactful, positive approach.
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Advanced proficiency in Microsoft software products
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Basic sales process & sales cycle knowledge
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Basic knowledge with CRM and ERP systems
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High school diploma/GED required; college or vocational degree preferred
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>2 years of Customer Service experience (Inside Sales, Outside Sales, Customer Service, and/or other customer-facing experience)
- Prior experience working with a CRM and ERP systems.
Travel Requirements: <5%
- Position is located at our Acworth office Monday through Friday.