The Element by Westin Jacksonville Beach is currently looking for a part time Front Desk Associate for PM shifts (3-11) on weekends only. Below is a list of details and responsibilities. Interested applicants can also apply in person at 208 Beach Blvd., Jacksonville Beach, FL 32250.
Job Details:
- The Front Desk is often the first point of contact and the first impression for guests.
- Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.
- To deliver a great guest experience – a Front Desk Associate will check-in and out guests efficiently, and make sure they have all they need for a great stay.
- Must be available on weekends and holidays.
Responsibilities:
- Register guests and assigns rooms.
- Accommodates special requests whenever possible.
- Thoroughly understand and adhere to proper credit and cash handling policies and procedures.
- Knows room locations, types of rooms available, room status, and room rates.
- Possesses a working knowledge of the reservations department.
- Takes same-day reservations and future reservations when necessary.
- Knows cancellation procedures.
- Knows how to use front office equipment.
- Uses proper telephone etiquette.
- Knows all safety and emergency procedures, Is aware of accident prevention policies.
- Maintains the cleanliness and neatness of the front desk area.
- Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
Qualifications:
- High School diploma or equivalent.
- Additional language skills are preferred but not required.
- Strong communication skills are essential when interacting with guests and employees.
- Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/information updates, etc.
- Basic math skills are used frequently when handling cash or credit.
- Problem-solving, reasoning, motivating, and training abilities are often used.
- Have the ability to work a flexible schedule including nights, weekends and/or holidays.
Job Type: Full-time
Pay: $13.00 - $14.00 per hour
Expected hours: 16 – 20 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
Work setting:
Experience:
- Hotel experience: 1 year (Required)
Work Location: In person