Lead your office team to success! As Office Manager of Senior Helpers In-Home Care, we will depend on you to coordinate general office activities, scheduling, recruitment, maintain physical and electronic files, and support other departments as needed.
Why Work for Senior Helpers of Westminster?
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Great Place to Work® Certified
- Autonomy—We encourage our team members’ independence and believe in our team to complete their job duties without micromanaging.
- Task Variety—We provide an engaging workday that uses your various skill sets to avoid monotony.
Job Duties:
Customer Service
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Ensure all communication is sent in a timely manner according to policy.
- Answer and screen incoming phone calls in a pleasant, courteous manner
- Input client leads into home care software and create and send client welcome packets and prospect information.
Recruitment
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Collaborates with supervisor and department managers to determine hiring needs and develop multifaceted hiring programs.
- Complete caregiver reference checks and criminal background checks
- Coordinates onboarding experience with the new hire; communicates recruitment process and orientation requirements.
- Maintains database with accurate candidate contact information, qualifications; ensures all communication with candidate is documented.
- Input caregiver information into home care software
- Represents company at internal and external job fairs, attends trade shows, conventions, job and career fairs, workshops, and other company/client-sponsored events, as necessary.
Clerical:
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Prepare client and caregiver files including Care Plan Binders, Client Welcome Packets, Employment Paperwork, and other documentation.
- Perform general office functions such as sorting mail, data input, and file maintenance, ensuring all information is properly filed, organized, and easily accessible.
- Complete other duties and responsibilities as assigned.
Job Qualifications:
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Minimum of two years in an office managerial setting
- Ability to communicate pleasantly and effectively with callers and internal staff.
- Experience with a variety of the field’s concepts, practices, and procedures
- Team player, excellent verbal and written communication skills, adaptable in different situations, possesses excellent client interaction skills.
Job Benefits:
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Supplemental insurance
- Paid Time Off and Paid Holidays
- Training
About Senior Helpers:
We are an independently owned and operated franchisee of SH Franchising, LLC dba Senior Helpers®. Senior Helpers® has been the nation's premier franchisor of in-home senior care franchisees since 2005, with locations across the country. Our services range from specialized care for those with chronic diseases to companion services for seniors looking for assistance with daily activities. Our mission is to provide compassionate care and improve the quality of life for our clients, their families, and our employees.
We are proud to be an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, and local laws.
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