As a Contact Center Agent, you will perform duties in a call center environment by providing professional customer support to our members and potential members via incoming/outgoing calls, fax, email, and written correspondence. Support a sales and service environment in conjunction with the Credit Unions values and goals. Perform a variety of Call Center customer support tasks that contributes to an efficient operation and growth of TBFCU business goals. A Contact Center Agent provides quality customer service & support to members and assures confidentiality and privacy of member data.
Contact Center Agent Job Responsibilities:
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Handles a high volume of inbound and outbound calls
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Assist members with a variety of transactions by telephone, fax, email and text that include, but are not limited to processing loan payments, transfers, access to online banking, research and account maintenance
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Refers product and service information to members in helpful, professional manner in an effort to deepen member relationships and achieving their financial goals
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Have in-depth knowledge and understanding of products and services provided by the Credit Union and affiliates to ensure accurate information is being provided to members
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Ensure member and customer satisfaction by being patient and offering a pleasant interaction at all times, while trying to meet or exceed expectations
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Maintains awareness of calls waiting
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Exercise some independent judgment
Contact Center Agent Experience:
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Six months to two years of similar or related experience in customer service, including time spent in preparatory positions
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Call center experience preferred
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Customer service experience preferred
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Bilingual preferred(English/Spanish)
Contact Center Agent Education:
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High School education or GED required
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Some college preferred
Great Benefits Package!