Essential Duties & Responsibilities
Program AV Control Systems
Work with Account Manager and Design Engineer to determine Control System needs
- Determine customer’s control system needs
- Provide guidance to AV Design and AV Installation teams on control system issues / designs, required parts, installation estimates, etc.
- Work with CCCP AV Department’s engineering team to improve the design process.
- Contribute to narrative Scope of Work that represents the needs of the customer’s project
Program Control Systems
- Develop Scope documentation for touch panel approvals by client.
- Program control system components according to requirements of project
- Direct sales, engineering and installation staff on methods to improve efficiency, reliability and profit
Provide pre-sale and post-sale support to AV department and customers
Provide support to the Project – Work with Internal Resources
- Attend customer meetings with Account Manager to help determine needs
- Effectively demonstrate control technology to new or existing customers and fellow employees
- Assist with internal support issues, company functions and special events
Provide support to the Project – Work with External Resources
- Attend pre-bid walk-through meetings
- Work with other trades to locate equipment properly
- Troubleshoot technical integration problems in the field
- Provide first-line technical support for customers
Research and Development
- Work with design engineers to prove concepts, field verify, testing of products
- Work with vendors to resolve product issues
- Help coordinate a consistent look for control panel pages and system drawings across AV Dept.
Reporting and Communication
- Accurately estimate the Design and Programming hours required to complete a project.
- Report Design and Programming hours to the Project Manager at the end of each day.
- Manage a travel schedule that is efficient and maximizes the number of Design or Programming hours.
- Transfer all pertinent documents and information about the Project to the project folder on the appropriate document storage system
- Be prepared to provide a brief summary of each project during a weekly Projects Report meeting.
Competencies & Skills
- Ability to calculate figures and amounts such as discounts, interest, proportions, percentages, area, circumference and volume
- Apply concepts of basic algebra and geometry
- Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Interpret a variety of instructions furnished in written, oral, diagram or schedule form
- Effective communication, requires very professional conversation, presentation and problem-solving skills
- Read, analyze and interpret building blueprints, technical procedures and governmental regulations
- Write reports, business correspondence and develop procedure manuals
- Effectively present information and respond to questions from groups of managers, clients, customers and the general public
- Exercise judgment in working with customers and coordinate with the account manager to resolve customer business problems, issues, complaints in a manner that is beneficial to both the customer and ACP
- Be comfortable, kind, knowledgeable, professional and polite with customers
Knowledge, Education & Experience
- Bachelor’s degree from four-year college or university preferred
- 1 - 2 years related experience and/or training; or equivalent combination of education and experience in Professional A/V systems Engineering and Design
- CTS Certification or working toward a CTS Certification is preferred
- Knowledge of AV Programming Languages, Crestron, Extron, QSC, HTML5, LUA Script, Python, Etc., Office 365/Teams, MS Office Suite.
- Valid Driver License
Job Type: Full-time
Pay: From $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Experience level:
Schedule:
Education:
Experience:
License/Certification:
- CTS (Preferred)
- Driver's License (Required)
Ability to Relocate:
- Green Bay, WI 54301: Relocate before starting work (Required)
Willingness to travel:
Work Location: In person