Job Overview:
We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling inquiries, and resolving issues to ensure customer satisfaction.
Duties:
- Answer incoming customer calls promptly and professionally
- Assist customers with product information, order placement, and issue resolution
- Utilize phone etiquette to provide a positive customer experience
- Conduct outbound calls for follow-ups and upselling opportunities
- Analyze customer needs and recommend appropriate products or services
- Communicate effectively with customers to build rapport and address concerns
Skills:
- Proficient in English; bilingual in Spanish is a plus
- Strong customer service skills with the ability to handle various customer inquiries
- Sales experience or the ability to upsell products/services
- Excellent communication skills, both verbal and written
- Ability to analyze customer needs and provide suitable solutions
This position offers a competitive salary, opportunities for career growth, and a supportive work environment. If you have a passion for delivering exceptional customer service and possess the required skills, we encourage you to apply for this exciting opportunity.
Job Type: Full-time
Pay: $47,826.77 - $85,554.82 per year
Benefits:
- 401(k)
- Flexible schedule
- On-the-job training
- Paid time off
- Referral program
Experience level:
Shift:
- 10 hour shift
- 12 hour shift
- 8 hour shift
Weekly day range:
- Every weekend
- Monday to Friday
- Rotating weekends
- Weekends as needed
Work setting:
Ability to Commute:
- Jacksonville, FL 32216 (Required)
Ability to Relocate:
- Jacksonville, FL 32216: Relocate before starting work (Preferred)
Work Location: In person