Scope: The Medical Assistant with the required training; education and demonstration of clinical competency; performs delegated clinical and administrative duties under the supervision of a nurse or licensed physician.
Provide competent clinical services and flex daily needs based on CCHMC policy, best practice guidelines and department needs. Provide care consistent with the family-centered care and medical home models. Provide flexible, culturally competent, and responsive care to the needs of the patient and family. Retrieval of medical records, entering lab values into electronic medical records, scheduling procedures and tests for patients. Treat families as full partners with decision-making processes regarding their child's care, including providing information, services and support collaboratively and respectfully.
Act as a customer advocate and strive to better meet the needs of, and to support, patients and/or families. Utilize a customer focus to complete assignments and/or interact with customers in a courteous, attentive and conscientious manner. Respond quickly to parent requests and concerns. Provide appropriate education/information to patients and/or families. Frontline to answering phones from caregivers/families.
Work collaboratively/cooperatively with others and follow complex direction to resolve problems and achieve goals. Develop positive working relationships with peers/colleagues and acknowledges others skills, experience, knowledge, creativity and contributions. Share knowledge and/or provide support for team members. Work closely with the Transplant coordinators and Transplant providers. Contribute to and promote a positive and professional work environment/atmosphere.
Manage records per department policy. Assist with collection of data for various forms. Obtain consent and release of information forms when indicated. Maintain patient files, records and other information. Demonstrate adherence to established documentation practices with accurate and detailed data entry and document management.
- Laboratory Work and Testing
Maintain knowledge of all routine testing processes and retrieve test results. Communicate normal lab results as appropriately delegated.