Moments Hospice is currently looking for 3 Call Center Representatives to join our Team.
Must be Bilingual with English and Spanish
Responsibilities:
- Provide exceptional customer
service to clients via phone, email, and chat
- Answer client inquiries and
resolve issues in a timely and professional manner
- Answer inbound calls and
make outbound calls answering general questions and/or transferring calls to
the appropriate staff member or department.
- Follow company policies and
procedures for all interactions
- Monitor incoming faxes
for documents to be attached to the patient’s medical record.
Requirements:
- Previous experience in
customer service or call center is a plus
- Excellent communication
skills, both verbal and written
- Strong phone etiquette and
active listening skills
- Ability to prioritize
tasks effectively
- Strong problem-solving
skills and ability to think on your feet
- Detail-oriented with the
ability to accurately enter data into systems
- Bilingual (Spanish) is a
plus.
Job Type: Full-time
Schedule:
Language:
Ability to Relocate:
- Miami Lakes, FL 33016: Relocate before starting work (Required)
Work Location: In person