URGENT NEED
Salary of $800/week
**We offer health, vision, and dental insurance, PTO, and 401k.
Job Description
The Operations Support Specialist provides first level technical troubleshooting and problem solving to our field technicians to assist in completion of assigned jobs. Utilizing multiple systems to research, analyze and provide real time support the OSS will need to multitask effectively and communicate clearly. This integral part of the team supports our front-line team members to drive results and provide a world class service to our partners and customers.
What we are looking for...
Someone who takes pride in doing their best every day. A person who listens to understand and not to respond. At CS we have a set of core values that we operate under. To work here, you will need to align with them.
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Honesty and Integrity
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Attitude Over Skills
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Courage in Communications
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The 3 E’s. Effort, Energy, and Execution
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Keep Your Axe Sharp
Role and Responsibilities
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The OSS is responsible for all job-related issues as it pertains but not limited to:
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Taking support requests from the field utilizing our telegram team app and to remedy issues and challenge job referrals.
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To take requests in a First In, First Out (FIFO) basis.
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Full-tech support as it pertains to systems and maps.
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Real time advice/support for technicians in the field.
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To challenge every single potential referral or suspended job in VX Field and ensure coding and hand off to other buckets are correct.
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Interact with internal and external stakeholders for additional support needs.
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This team will also handle the administrative and reporting tasks as it pertains to:
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Schedule exception or call out reporting by 7:30a.
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Attendance reporting daily by 8:30a.
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Communicating with FTR Dispatch, Vendor Management and utilizing VX Field to monitor jobs and technician routes.
Qualifications and Education Requirements
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High school diploma OR relevant experience in operations and project management
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Strong organizational and time-management skills
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Excellent communication and interpersonal skills
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Proficient in Microsoft Office and project management software
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Ability to work independently and prioritize tasks effectively.
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High level of professionalism and discretion
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Detail-oriented and able to multitask.
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Ability to work in a fast-paced and deadline driven environment