Overview: We are seeking a dynamic Customer Service Representative to join our team. The ideal candidate should possess excellent communication skills and a passion for customer satisfaction. Duties: - Handle inbound customer inquiries via phone, email, and chat - Provide information about products and services - Assist customers with order placement, tracking, and issue resolution - Conduct outbound calls for sales follow-ups and customer retention - Utilize CRM software such as Salesforce to manage customer interactions - Collaborate with the sales team to support business development efforts Experience: - Proven experience in customer service or related field - Strong market knowledge and understanding of sales processes - Ability to effectively communicate with customers and negotiate solutions - Familiarity with telemarketing, inside sales, and outbound calling techniques - Experience in technology sales is a plus Join our team and enjoy competitive pay, opportunities for career growth, and a supportive work environment. If you have a passion for customer service and sales, we want to hear from you!
Job Type: Full-time
Benefits:
Shift:
Weekly day range:
Work setting:
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Milton, WI 53563 (Preferred)
Work Location: In person