The Front Office Client Coordinator position is the voice and initial storefront of our facility. An inviting, pleasant, professional demeanor in person, as well as on the telephone, is vital. The front Desk Coordinator is a reliable individual with good bedside manners and positive work ethic. Someone who is a quick learner, self-starter and possesses common sense. Computer knowledge is a MUST! Customer service skills experience is mandatory. Must truly believe in the industry and our services.
Job Description:
- Ensure Clients have an excellent experience from the time they call to inquire about an appointment, when they arrive, prior/post appointment, email or phone follow up after the client departs.
- Must possess an enthusiastic phone manner and professional customer service skills geared towards high-end clients.
- Must have the ability to handle and resolve patient care related incidents.
- Must effectively multi-task; answer phones, schedule appointments, greet and check out guests with an excellent phone manner, calm demeanor and keen attention to detail.
- Responsible for maintaining a clean and inviting reception area, as well as others areas of the office. Responsible for assisting in opening and closing duties. Client refreshment center. Cleaning duties include vacuuming, dusting sweeping, maintaining clean break room, and restrooms.
- Fields incoming phone calls and answers questions about products and services and turns a “cold call” into a consultation appointment with the appropriate clinician. Schedules and confirms appointments.
- Desire to cross sell and up sell products and services based on consultations.
- Process payments accurately at the transaction counter as well as maintain accurate close out tally at the end of each shift.
- Utilize and analyze client data for future planning and marketing. Must have good computer knowledge and skills, as well as practical application of Microsoft Word, Excel, and Power Point. Knowledge of Orchid Medical Spa Software is a plus.
- Responsible for occasional updates to company social media accounts.
- Responsible for sending out client newsletters and promotions.
- Assists and participates with special promotions, projects, and events, as needed.
- Able to train/ review and work well with others, as well as the ability to make sound decisions.
- Must be able to work independently, with minimum supervision.
- Be comfortable with conflict resolution.
- Must be willing to learn all of Med Spa treatments and be able to conduct consultations and answer general questions.
- Assist management in providing a positive work environment.
- Estheticians must have experience with chemical peels including ViPeel, Dermalinfusion/Diamond Glo, dermaplaning, etc. Product knowledge of Skin Medica, Epicuren, Benev, Revision Skincare a big plus.
Do Not Contact Employer/Office Directly.
Work Remotely
Job Type: Part-time
Pay: $16.00 - $22.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Weekend availability
Application Question(s):
- Are you looking for part time?
Experience:
- Customer Relations: 3 years (Required)
- Medical Spa: 1 year (Preferred)
Work Location: In person