Bring Your Amazing Self to Work
At Macy's, Inc. we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create growth, pride, and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.
Job Overview
The Website Analytics Analyst at Macy’s, reporting to the Merchant Operations Team, supports Buyers, Planners, and various cross-functional partners including Supply Chain, Store Operations, Shortage Control, A/P, Private Label brands, Licensed Businesses, Distribution Warehouses, and External Vendors.
Their main responsibility involves maintaining the integrity and stability of Macy’s Style File, which includes products sold in stores and online. The Style File system houses information on all Macy’s merchandise, encompassing 4 million products and over 10.5 million records at the color/size (UPC) level. Given its integration with multiple retail systems, the Analyst performs maintenance tasks to ensure compliance with corporate hierarchy, website availability, and merchandise taxation.
What You Will Do
- Regularly monitor merchant service platforms to promptly address issues and process business requests.
- Track trends and identify opportunities for upstream solutions to reduce ticket volume.
- Research and resolve systemic issues reported by Buyers, Planners, or detected internally.
- Timely and accurately process maintenance requests submitted by Buying Offices.
- Coordinate seasonal updates to merchandise departmental hierarchy based on business needs.
- Participate in testing enhancements and reviewing Merchandise Not Live and Issue Tracking System (ITS) open issues.
- Develop and improve current website reporting for Macy’s organization.
- Compile trend reports for areas consistently appearing in website exception reports to ensure accurate product availability on Macys.com.
- Gain a comprehensive understanding of the website area and its interfaces with other support functions within the organization.
- Collaborate with Customer Service and Facilities teams to resolve issues and enhance Customer Satisfaction Score (SCAT).
- Assist Merchants in researching and resolving issues reported by customer service and warehouses.
- Generate ad-hoc reports as needed.
Skills You Will Need
Technical Skills: Proficiency in Microsoft Excel for data analysis and reporting. Above-average mathematical skills including computation of rates, ratios, percentages, and statistical concepts.
Communication Skills: Excellent written and verbal communication skills to interpret technical information and convey it effectively to various partners. Ability to read and interpret reports and procedure manuals.
Problem-Solving: Strong analytical skills to analyze data, identify business opportunities, and creatively solve problems.
Product Development Knowledge: Understanding of the product development process in retail is recommended.
Cross-Functional Collaboration: Ability to work independently with minimal supervision and collaborate effectively with cross-functional teams to address issues and implement action plans.
Detail-Oriented: Strong attention to detail in monitoring and maintaining data integrity and system stability.
Strategic Thinking: Ability to think strategically and connect daily tasks to broader company strategies and initiatives.
Adaptability and Multitasking: Capability to multitask, prioritize workload, and manage multiple projects simultaneously in a fast-paced environment.
Partnership Building: Interest in developing strong partnerships across the organization to facilitate cross-functional problem-solving.
Continuous Learning: Eagerness to learn about the business details and adapt to evolving strategies and results.
Who You Are
- Dedicated to fulfilling ideals of diversity, inclusion, and respect that Macy’s aspires to achieve every day in every way.
- Candidates with a bachelor’s degree or equivalent work experience in a related field are encouraged to apply. 1-2 years of work experience preferred.
- Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.
- Able to work a flexible schedule based on department and company needs.
What We Can Offer You
- An inclusive, challenging, and refreshingly fun work environment
- Competitive pay and benefits rooted in principles of equity
- Performance incentives and annual merit review
- Merchandise discounts
- Health and Wellness Benefits across medical, dental, vision, and additional insurance
- Retirement Savings Plan with 401k match opportunity
- Employee Assistance Program (mental health counseling and legal/financial advice)
- Resources for continuous learning, career growth, and leadership development
- 8 paid holidays
- Paid Time Off (first year prorated depending on start date)
- Tuition reimbursement program
- Guild education benefit funds 100% of tuition, books, and fees in designated programs
- Colleague Resource Groups (CRGs) and give-back/volunteer opportunities
- Empowerment and autonomy to perform impactful work with tangible results
About Macy’s
Now is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy's colleagues and customers.
Bring your creativity, energy, and ideas to the Macy's team – Apply Today!
This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
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This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.