Job Title: Client Services Coordinator
Company: The Law Office of Angela Manz
Location: Virginia Beach, VA
Job Type: Full-time
About Us:
The Law Office of Angela Manz is a premier estate planning and elder law firm dedicated to providing exceptional legal services to our clients. We pride ourselves on our commitment to customer service and our deep understanding of the needs of our clients.
Job Description:
We are seeking a dedicated and professional Client Services Coordinator to join our team. The successful candidate will be the first point of contact for potential clients and returning clients, ensuring that all communications are handled with the utmost care and efficiency. This role is crucial in maintaining our reputation for excellent customer service and ensuring that new clients are promptly attended to and booked on our calendar.
Key Responsibilities:
- Handle all incoming calls from potential and returning clients in a courteous and professional manner.
- Respond promptly to client inquiries via phone and email.
- Ensure new clients are well attended to and efficiently scheduled for consultations.
- Maintain and update the client booking calendar.
- Provide exceptional customer service, addressing client needs and concerns.
- Coordinate with the legal team to ensure seamless client interactions.
- Assist with administrative tasks as needed to support the firm’s operations.
Qualifications:
- Excellent communication and interpersonal skills.
- Strong organizational skills with attention to detail.
- Ability to handle multiple tasks and prioritize effectively.
- Proficiency in using scheduling and email software.
- Previous experience in a customer service role, preferably in a legal or professional services environment.
- A professional and courteous demeanor.
Benefits:
- Competitive salary
- Health insurance
- Long- and short-term disability
- 401k
- Paid time off and holidays
- Professional development opportunities
- Friendly and supportive work environment
How to Apply:
Interested candidates are invited to submit their resume and a cover letter detailing their qualifications and experience to employment@manzlawfirm.com. Please include "Client Services Coordinator Application" in the subject line.
The Law Office of Angela Manz is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type: Full-time
Pay: $20.00 - $24.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Experience:
- Customer service: 2 years (Preferred)
Ability to Relocate:
- Virginia Beach, VA 23452: Relocate before starting work (Required)
Work Location: In person