Appointment Center Representative
Sunshine Foundation Repair, a regional leader in the waterproofing, and foundation repair industry, is looking for a highly motivated and positive individual to serve in our Appointment Center Department.
Our purpose at Sunshine Foundation Repair is to redefine the construction industry by providing our customers with a remarkable experience. We care deeply for our clients, and strive to build a long-term relationship with each customer. At Sunshine Foundation Repair, we want our employees to know that they are valuable and we want for them to experience success in a way they never imagined possible.
ESSENTIAL JOB FUNCTIONS
-
Represents the company through telephone customer contact.
-
Answers calls, sets sales appointments, sets annual maintenance or customer warranty service appointments.
-
Follows up with customers on a variety of issues/occasions.
-
Keeps customer records and files current and updated, as well as sends customers information about the company and/or services performed.
-
Performs administrative functions to support all departments as needed.
-
Regular and punctual attendance. Ability to work overtime if needed.
Qualifications
REQUIRED SKILLS
-
Thorough understanding of customer service principles and practices.
-
Skill in operating personal computer and programs such as spreadsheets, database, and work processing software.
-
Skill in verbal and written communication.
-
Ability to handle a variety of tasks.
-
Ability to perform accurate data entry.
-
Possess talent and personal traits:
-
Customer Focus
-
Self Management
-
Planning & Organizing
-
Empathetic Outlook
-
Resiliency
-
Teamwork
-
Diplomacy & Tact
-
Integrity
EDUCATION AND EXPERIENCE
-
1+ years call center experience preferred.
-
18 years of age or older.
Bilingual in English/Spanish a plus!