Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Support Experts take the initiative and deliver a wide range of services to make sure food and beverage operations run smoothly. Whether setting tables, assisting the kitchen, or cleaning work areas and replenishing supplies, the Guest Service Support Expert provides the support that make transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Support Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Support Experts – to get it right for our guests and our business each and every time.
Before Service Barback Tasks
- Grab a clean rag or two for use during service. Place clean bar rags in each bartender’s station.
- Check for low levels on liquor bottles and mixers, and stock the bar fully.
- Prep garnishes (lemon and lime wedges, wheels, peels; herbs, bloody mary garnishes, pickles, olives, etc), and label and date containers.
- Juice citrus, pour into squeeze bottles, and label and date them.
- Fill olive, lemon, lime, and cherry containers.
- Refill ice bins.
- Change out beer kegs.
- Replenish napkins, toothpicks, straws, ashtrays, peanuts, and other counter items.
- Dust liquor bottles and any other surfaces that collect dust.
- Polish needed glasses.
During Service Barback Tasks
- Restock empty liquor and wine bottles.
- Wipe down counters and replace coasters as needed.
- Bring dirty glasses and dishes to the dishwasher, and bring back clean glasses.
- Polish freshly washed glasses.
- Fill water glasses to bring to newly arrived customers.
- Run drinks to tables on the floor and clear used glasses.
- Clean messes and drink spills, and sweep broken glassware.
- Burn the ice if a glass breaks near it, and clean and refill the ice well.
- Help bartenders with anything they need.
- Relay key info to security, such as if a line is forming outside, if someone is drinking out of an outside bottle, and if someone appears to be underage or too rowdy.
- Help out with punching orders into the POS system as needed.
- If needed, pour beers and wine for customers during busy times.
- Interact with customers and hotel guests.
- Take out the trash and/or recycling throughout the shift (and wash hands after handling any garbage).
- Frequently collect empty glasses from the bar.
- Follow directions from the bartender or bar manager, and try to anticipate their needs.
After Service Barback Tasks
- Wipe down and sanitize counters.
- Take out the trash or recycling throughout the shift (and wash hands after handling any garbage).
- Clean and sanitize furniture.
- Polish glasses and some dishes.
- Set up and tear down the bar at each shift.
- Restock all bar containers for the next shift, including juicing citrus for bar use the next night.
- Unclog sinks.
- Mop behind the bar.
- Clean no-slip mats behind the bar.
- Stock all liquor and beer deliveries that came in during the day.
- Track opening or closing liquor inventory.
- Collect dirty rags and put them with the rest of the linens that need to be laundered.
- Complete closing duties alongside other team members.
Weekly or Bi-Weekly Barback Tasks
- Assist with (and eventually lead on) cleaning keg lines.
- Run an acid-based keg line cleaner through the keg lines.
- Sanitize bar cutting boards using a sanitizing solution.
- Assist with (or lead on) cleaning ice machine and/or ice wells.
- Clean and maintain espresso maker.
- Assist with deep cleans of the bar area.
Job Types: Full-time, Part-time
Pay: $18.00 - $25.00 per hour
Expected hours: 24 – 40 per week
Benefits:
- 401(k)
- Employee assistance program
- Employee discount
- Flexible schedule
- Paid sick time
- Paid time off
- Referral program
Physical setting:
- Bar
- Casual dining restaurant
Shift:
- Day shift
- Evening shift
- Morning shift
- Night shift
Weekly day range:
- Every weekend
- Monday to Friday
License/Certification:
- CA Food Handler Card (Required)
Work Location: In person