Roman Roofing in Cape Coral, FL is looking to hire a full-time Customer Care Representative to maintain customer satisfaction through various communication channels. Are you a customer service rockstar? Do you want to join a company that provides opportunities for each team member to succeed professionally? If so, read on?
This entry-level customer service position earns a competitive wage of $15-$18 per hour, depending on experience, plus performance bonuses. We provide wonderful benefits, including 2-4 weeks of paid time off (PTO), flexible schedules, annual bonuses, and career development courses. If this sounds like the right opportunity for you, apply today!
About Roman Roofing
We are passionate about using our knowledge to protect every household by delivering the best quality roofing services. Our clients trust us to properly educate them on maintenance and safety, which has earned us an honest reputation. We are a forward-thinking company that maintains its roots in our core values of ethics, collaboration, and excellence.
We have an understanding and flexible organization. Fully acknowledging that life happens, we maintain a level of flexibility to help our employees experience a positive work-life balance.
Are you a good fit?
Ask yourself: Can you represent our company in a professional manner? Are you able to multitask? Do you work well independently? Can you easily establish a good rapport with people? If so, please consider applying for this Permit Coordinator position today!
Your Life as a Customer Care Representative
In this administrative position, you come to work each day ready to handle a variety of administrative tasks. When customers inquire about our services, you respond cheerfully, answering their questions with ease. You skillfully handle any incoming phone calls. As you speak to our customers, you discern their needs and schedule appointments according to the availability of our roofing techs. You take pride in the support you provide our company!
Responsibilities include but are not limited to:
Providing introductory information to prospective and new customers.- Ensuring that consumers are satisfied with services by handling complaints and inquiries.
- Letting patrons know about additional products or services that might benefit them.
- Determining the quickest, most effective ways to answer customer’s questions.
- Escalating queries and concerns, when necessary.
- Troubleshooting common issues.
- Working with a team of CSRs and other departments to find appropriate solutions to problems.