About us
JSD Marketing is a small business in Midlothian, VA. We are fast-paced, rewarding and professional.
Our work environment includes:
- Modern office setting
- Growth opportunities
- On-the-job training
- Lively atmosphere
POSITION OVERVIEW:
We are seeking a dedicated Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills and a passion for providing exceptional customer service. This position offers the opportunity to work in a dynamic and supportive environment.
RESPONSIBILITIES:
- Communicate effectively with customers via phone, email, and chat
- Provide outstanding customer service by addressing inquiries and resolving issues promptly
- Analyze customer needs and recommend products or services that best suit them
- Conduct outbound calls to follow up on customer inquiries or feedback
- Perform data entry tasks accurately and efficiently
- Uphold phone etiquette standards while assisting customers
- Utilize sales techniques to upsell products or services
SKILLS:
- Strong communication skills in English; bilingual proficiency is a plus
- Prior experience in customer service or related field
- Ability to analyze customer needs and provide appropriate solutions
- Proficiency in data entry and maintaining accurate records
- Familiarity with outbound calling practices
- Knowledge of upselling techniques to increase sales revenue
- Excellent phone etiquette and interpersonal skills
Joining our team as a Customer Service Representative offers the opportunity to develop your communication skills, enhance your customer service expertise, and contribute to a positive customer experience. If you are a motivated individual who enjoys interacting with customers and solving problems, we encourage you to apply for this rewarding position.
Job Type: Full-time
Pay: $1,302.50 - $2,612.90 per week
Benefits:
- On-the-job training
- Referral program
Experience level:
Shift:
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
Work Location: In person