Anticipated work hours are between 8:00a.m. -5:00p.m. (overtime is not required, but will be asked on a volunteer bases; weekends are expected and include Saturday on rotation)
Required Skills and Experience:
Medical Terminology or medical background such as nursing assistant/tech or doctor office experience
Customer Service experience
Exceptional phone skills
Administrative/PC skills
Highly preferred:
- Provide high quality, member focused servicing using knowledge of plans, products, systems, and procedures to meet or exceed member experience
- Assist in locating primary care physicians, specialists and dentists
- Thoroughly explain wellness care management program benefits to members
- Work as a team member to assist nurses in researching providers, eldercare, nursing homes
- Concisely and accurately enter documentation into Care Advance
- Effectively engage over the phone via both inbound and outbound members that qualify for our clinical programs or those who are interested in learning more about our services
- Refer and/or warm transfer to wellness and care management components and other areas and vendors as needed
- Process provider requests as needed
- Act as member first trusted source for WCM programs
- Schedule appointments between the member and coach in appropriate systems
- Assign referrals to designated staff
- Process requests for compliance inquiries
- Access various WCM department mailboxes and voicemail as needed
Ability to function independently
Critical Thinking
Quick learner
Bi-Lingual/Spanish
#Kaylee
Job Types: Contract, Temporary
Pay: $14.00 per hour
Expected hours: 40 per week
Experience level:
Shift:
Weekly day range:
- Monday to Friday
- Rotating weekends
Work setting:
Experience:
- Medical terminology: 1 year (Required)
- Customer service: 1 year (Required)
- Administrative: 1 year (Required)
Location:
Work Location: Remote