Summary
The purpose of this position is to ensure that all hardware and software solutions for the organization and its end users are working properly and secure.
Essential Functions
· Resolve hardware and software issues as reported by end users in the form of phone calls, emails, and IMs.
· Log issue resolutions into the KACE Ticketing System, including the time to resolve/support/monitor end users.
· Resolve and escalate incidents in accordance with IT escalation policies.
· Install, upgrade, maintain, and support approved software for Voxx International.
· Assist end users with accessing networks and systems as authorized.
· Log work into the KACE Ticketing System, including all project work that has been approved, for proper tracking and reporting.
Additional Responsibilities
· Provide assistance with projects when requested
Knowledge and Skill Requirements
· Certifications (A+, Network+, Security+, MCP) or equivalent work experience
· Ability to deploy, configure, and support operating systems on desktop (Windows/MAC) and mobile (IOS/Android)
· An understanding of information security within systems and user devices
· Experience troubleshooting end user issues, at the office and remotely, in a timely manner
Our Company offers all full-time employees’ medical, dental, vision (company fully pays vision), 401(k), life insurance, short-term disability and long-term disability.
Our Company is an EOE.
Job Types: Full-time, Permanent
Pay: $22.13 - $23.63 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Experience level:
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Application Question(s):
- Please advise your desired hourly rate.
Experience:
- Help desk: 2 years (Preferred)
Work Location: In person