IMPACT and OPPORTUNITY
A customer service representative supports customer needs by providing helpful information, answering questions, and responding to complaints. They’re the front line of support for customers and they help ensure that customers are satisfied with products, services, and features.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
- Responsible for providing price and quotations to customers and representatives.
- Supports field representatives and regional sales management as necessary.
- Accepts, reviews, inputs, and distributes customer orders.
- Communicates with customers regarding order status, pricing, account status, general product/service questions, etc. within knowledge limits. Elevates calls as necessary when outside established procedures/knowledge.
- Enters incoming requests for demos, samples, and literature.
- Forwards customer complaints as appropriate.
- Responsible for appropriate filing and record retention for sales/marketing/CS, including invoices, contracts, communication, etc.
- Responsible for data input work as directed.
- General administrative responsibilities.
- Will perform similar tasks described above for International Sales, as required
- Assist sales and marketing personnel as needed.
- Performs other duties and responsibilities as assigned.
MINIMUM QUALIFICATIONS:
- High School Diploma, general education degree or equivalent
- Minimum of one year of customer service experience
- Demonstrated proficiency with Microsoft Outlook, Teams, Word, and Excel.
PREFERRED QUALIFICATIONS:
- Knowledge working with CRM or EDI software
- Prior experience as a customer service or equivalent, ideally within a medical setting
- Three plus years of experience in a customer-facing role
Job Type: Part-time
Pay: $17.00 - $19.00 per hour
Expected hours: No more than 28 per week
Benefits:
- On-the-job training
- Paid time off
- Referral program
Experience level:
Shift:
Weekly day range:
Work setting:
Experience:
- Customer service: 1 year (Required)
Work Location: In person