Work at the brightest hotel in BCS, The Stella Hotel needs a Night Auditor to join our team immediately. We’re looking for an ambitious, hardworking professional who loves to crunch numbers in between responding to guests’ needs to join our fabulous team. The ideal applicant should be capable of working autonomously with no one to assist him or her with basic functions, such as checking guests in and out, reconciling accounts, and taking initiative for necessary tasks.
Essential Functions
- Reconcile and complete all daily front desk agents’ work
- Run find trial balance to post rooms and close day.
- Run accounts receivable reports
- Provide next day reports for Front Office, Housekeeping, Sales and Executive Office as required.
- Perform duties of front desk agent
Functions while at the front desk:
Take every opportunity to amaze the guests
Smile, have eye contact and greet guests immediately
Maintain a well-groomed, professional appearance at all times including uniform and nametag
Actively solicit feedback from guests
Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote guest programs and benefits to all current guests.
Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests.
Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
Promptly respond to and resolve guest complaints
Answer telephone promptly and properly being polite, courteous, and friendly
Be friendly, thorough, accurate and efficient in taking reservations
Be friendly, thorough, accurate and efficient in performing Check-ins
Be friendly, thorough, accurate and efficient in performing Check-outs
(If applicable) Operate or assist with shuttle or transportation Service in a timely and courteous manner
Assist guests with luggage upon their arrival to and departure from the hotel
Use the guests’ names
Be knowledgeable and helpful about the local area, the hotel and hotel services
Handle messages, wake-up calls, mail, and faxes properly
Assist guests’ with laundry/dry cleaning needs
Know of incoming VIPs
Administrative Skills:
- Effectively utilize Property Management System
- Effectively utilize Electronic Key Equipment
- Document maintenance issues
- Maintain proper logs of courtesy shuttles use
- Respond promptly to FOM or MOD requests
- Attend required meetings
- Maintain a clean and orderly work area
- Properly document all transactions
- Handle and account for all cash, checks and credit cards properly
- Balance and close shifts properly
- Reading, writing and basic math
Revenue Generations Skills:
Demonstrates proper selling techniques during the reservation and walk-in process
Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available
Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services
Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets
Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures:
Verifies all information on reservations check-in; name, address, method of payment, etc.
Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers
Identifies and records special billing instructions and notifies accounting
Completes shift closing accurately by getting appropriate approval signatures and authorization codes
Adheres to hotel policies regarding the use of cash banks
- Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift'
'Work Remotely
Job Types: Full-time, Part-time
Pay: $14.00 - $18.00 per hour
Expected hours: 24 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Night shift
Work setting:
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel Experience: 1 year (Required)
- Front Desk: 1 year (Required)
Work Location: In person