Overview
We are seeking a friendly and attentive Host/Host to join our hospitality team. As the first point of contact for our guests, this role plays a vital part in creating a welcoming atmosphere and ensuring their needs are met throughout their stay. The ideal candidate will have excellent communication skills, be able to multitask, and provide exceptional customer service. If you have a passion for hospitality and are looking for a dynamic and fast-paced environment, we encourage you to apply.
Responsibilities
- Greet guests upon arrival and check them in efficiently and accurately
- Handle phone calls and assist with reservations and inquiries
- Provide excellent customer service and help guests with any questions or concerns
- Manage the front desk and maintain a clean and organized appearance
- Utilize POS systems, including Aloha POS, to efficiently manage transactions and orders
- Collaborate with other staff members to ensure a seamless guest experience
- Assist with food service and ensure that guests receive their orders promptly
- Communicate effectively with the kitchen and other departments to resolve any issues
- Provide guests with information about the hotel and its amenities
- Help guests with any special requests or needs
- Provide help and support to other staff members when needed
- Maintain a high level of professionalism and courtesy at all times
Qualifications
- Previous experience in a hospitality setting, preferably as a host/host
- Excellent communication and customer service skills
- Ability to work effectively in a fast-paced environment
- Strong attention to detail and organizational skills
- Experience with POS systems, including Aloha POS
- Ability to work flexible hours, including evenings, weekends, and holidays
- Excellent phone etiquette
- Strong team player with a positive attitude
- Ability to provide help and support to guests and staff members
- Knowledge of hotel operations and policies
If you are a motivated and friendly individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.
Job Types: Full-time, Part-time
Pay: $10.00 - $12.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Flexible schedule
Physical setting:
- Fine dining restaurant
- Upscale casual restaurant
Shift:
- 4 hour shift
- 8 hour shift
- Evening shift
Weekly day range:
- Every weekend
- Monday to Friday
- Weekends as needed
Ability to Commute:
- The Woodlands, TX 77384 (Required)
Ability to Relocate:
- The Woodlands, TX 77384: Relocate before starting work (Required)
Work Location: In person