Hampton by Hilton Lockport NY – Hampton Inn is seeking a passionate individual to join our Front Desk Team as the Front Office Supervisor:
Position Summary: To assist in directing the overall operation of the front desk.
Essential Functions:
*Acts as host / hostess by welcoming guests, solving problems, and ensuring guests have a great stay.
*Performs human resource functions for staff, including hiring, training, scheduling, and evaluating.
*Reviews all schedules, purchase requests, and purchase orders for the area of responsibility following budget and staff requirements.
*Reviews payroll expenditures to be budgeted and approved based on guidelines.
*Implements policies and procedures consistent with company policies. Ensures the welfare and comfort of our guests.
*Generates reports and forecasts for Front Desk, Engineering, and Housekeeping.
*Develops and maintains operating / training manuals for the Front Desk, Telephone Operators, Guest Services, and Meeting Room.
*Assists reservations, front desk, and guest services managers / supervisors as needed.
*Maintains the integrity of the front office records in the property management system and call accounting systems.
*Acts as a liaison with Group Planners, the Meeting Room, and Housekeeping.
Position Requirements:
Minimum Knowledge: Requires advanced knowledge of specialized or technical field or a thorough knowledge of the practices and techniques of a professional field. May require knowledge of policies and procedures, and the ability to determine a course of action based on these guidelines.
Formal Education and Job-Related Experience: This position requires a minimum formal education of a high school diploma and a minimum of three years job-related experience.
***Must have reliable transportation. Must be available to work nights, weekends and holidays.
***Prior supervisory/management experience at a hotel front desk is a plus.
***Experience in Hilton OnQ or PEP System is preferred.
Job Type: Full-time
Required experience:
- hotel front desk supervisor/manager: 1 years
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Expected hours: 40 per week
Benefits:
Schedule:
Work Location: In person