Job Description
We are looking for a Customer Support Product Specialist who will assist clients in troubleshooting issues, working as a functional support team member.
Skill / Qualifications
- Bachelor's degree in Accounting, Business, Computer Science or equivalent
- 2+ years of prior experience as a Customer Support Specialist.
- Ability to work in stressful situations; willing to learn, curiosity towards innovation, strong analytical and problem-solving attitude
- Highly motivated and good self-learning skills
- Able to take ownership of activities and follow them through to completion
- Strong interpersonal communications with the ability to work in a team environment, as well as on your individual tasks with limited supervision
- Ability to handle and prioritize multiple simultaneous tasks
- Has strong technology and business acumen
- Strong analytical, problem-solving skills (business & technical) and troubleshooting skills
- Confident communication style with strong presentation skills
- Self-aware, motivated, coachable and poised, able to work seamlessly as part of a team
- PREFERRED SKILLS:
- Secondary language (Spanish)
- Working knowledge of Salesforce or other ticketing systems
- Understanding of Finance or Accounting Concepts
- Knowledge of SQL syntax
- Foundational understanding of coding
- Knowledge of and experience with any of the following products/technologies: CCH Tagetik, OneStream, Anaplan, Host Analytics, Board, Longview, Hyperion,HFM, SAP BPC, IBM Cognos, SQL, Oracle Databases and other analytics tools (Qlik, Tableau, Smartview, SAP SAC)
- Knowledge / experience with financial consolidation, accounting principles (GAAP, IFRS) or budgeting/ planning processes such as HR planning, revenue and cost modeling
- Experience in either a consultancy firm or within a Finance department as a system admin
Job Responsibilities
- Acts as the primary response to incoming tickets in a timely manner and obtain as much relevant information to fill gaps in each case
- Analyze and troubleshoot cases to understand steps to resolve the issue
- Communicate with team members to escalate high priority cases
- Document all relevant steps taken to understand the resolution of issues
- Interacts with customer and understands the client business process
- Relays issues and improvements back to the development team
Benefits
Competitive Hourly Rate (Depending on Experience)
Job Types: Full-time, Contract
Pay: $22.00 - $25.00 per hour
Expected hours: 40 per week
Experience level:
Schedule:
Education:
Experience:
- Customer support: 3 years (Preferred)
- Technical support: 3 years (Preferred)
- Supporting Financial Software: 3 years (Preferred)
Work Location: Remote