SUMMARY
The primary responsibilities of the Housekeeper is to maintain clean and attractive guest rooms while following company standards and safety/security procedures.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Guest Service
- Maintains guest service as the driving philosophy of the operation
- Personally demonstrates a commitment to guest service in responding promptly to guests’ needs
- Committed to making every guest is satisfied
- Meets or exceeds guest satisfaction measures
- Ensures hotel standards and services contribute to the delivery of consistent guest service
- Implements and practices guest service initiatives and performs to Gulph Creek Hotel Standards
Room Attendant Duties
- Thoroughly clean and re-stock guest rooms per 8 hour shift.
- Complete all pre-cleaning duties, including but not limited to guest supplies, cleaning supplies, and linen for housekeeping cart set up.
- Remove all trash and dirty linen from all guest rooms.
- Keep hallways, public areas, and closets clean, neat, and vacuumed.
- Prepare housekeeping cleaning cart for next day’s use.
- Responsible for timely and proper cleaning of guest rooms on a daily basis.
- Make beds
- Vacuuming.
- Dusting
- Room setup.
- Cleaning guest bathroom up to hotel standards
- Approach all encounters with guests and employees in a friendly, service-oriented manner.
- Maintain regular attendance in compliance with Gulph Creek Standards, as required by scheduling, which will vary according to the needs of the hotel.