**Hourly wage will depend on experience. Our business hours are 7:30AM to 6PM Monday through Friday, and our receptionist shifts are usually either:
7:25AM-4:25PM, 8AM to 5PM, or 9:30AM to 6:30PM.
PRIMARY JOB RESPONSIBILITIES
Provide friendly, quality client care to the patients and clients of Sonora Vet Group.
Receive incoming calls, screen those that are handled by other health care team members and take care of routine calls. The routine calls include those seeking information about veterinary services (“telephone shoppers”).
Follow established hospital policies and procedures in referring clients for immediate treatment of their pets when requests are accompanied by complaints of acute symptoms. Determine nature of injury/illness and attempt to reassure distressed pet owners. Determine whether immunizations and/or tests are current. Recommend update of necessary immunizations and/or tests to clients when applicable.
Schedule appointments, obtaining all necessary data concerning the patient and owner. Prepare all required forms in advance when possible.
Prepare to receive appointments by retrieving client records, preparing needed forms in advance of clients’ arrival. Complete required forms such as new client form, patient visit form, client report, consent forms, estimates, payment agreements, etc and obtain all necessary information.
Check clients in - Greet clients in a professional, friendly, hospitable manner.
Review charts of patients being discharged from the clinic for completeness of information, make new appointments or note changes in patient status as necessary. Enter charges and set up future reminders in system. Present clients with medications, instruction.
Assure that all financial obligations are met by owners. Collect client fees, make change, process credit card transactions and assist in making count of cash drawer, run end of day transactions.
Perform over-the-counter selling of specialty merchandise comprised of preventatives. Exercise a technical knowledge of products sold and demonstrate salesmanship abilities. Explain and demonstrate products, answer questions concerning products purchase/ use.
Collect lab specimens from pet owners, match patient record to the sample and submit samples to veterinary technician.
Assist in the updating of client files; prepare and mail sympathy cards, reminders. Follow-up with clients when clinic records indicate no recent visits.
As required, enter data into the computer system, retrieve and modify computerized records. The practice management software includes, but is not limited to, such areas as reminder list of patients for periodic notifications, receipt and/or invoicing to update medical/financial records; accounting to include the general ledger, accounts payable, accounts receivable, billing and aging of accounts, etc.
Perform a variety of clerical duties, receiving, sorting, distributing mail, sending out mailings, cleaning, organizing reception area, type memos, correspondence, reports and other documents. Assist in the ordering, receiving, stocking and distribution of supplies.
Work well with all employees and ensure that your actions support the hospital, the doctors, and the practice philosophy.
Perform other duties as assigned.
SKILLS AND KNOWLEDGE
Possession of strong organizational skills.
Excellent verbal and written communication skills. Possess exceptional interpersonal communication skills.
Knowledge of hospital procedures and operating instructions for making appointments, assembling patient medical records, recording test results, relaying information regarding patient’s condition, and compiling and submitting data on patients treated.
Knowledge of the spelling and meaning of commonly used terminology of veterinary medicine to accurately record results of tests and file veterinary medical reports according to alpha, numeric or subject matter headings is a plus.
Requires strong client service skills. Personal contacts are with pet owners affected by a variety of problems, visitors and other healthcare team members. Considerable tact and diplomacy is required. Must accurately relay owner’s account of the medical complaint(s) of the pet(s) involved to the healthcare team member who will be involved in treating the patient(s).
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
Ability to work independently on assigned tasks as well as to accept direction on given assignments.
Knowledge of computers and relevant software applications including MS Office (Word)
PHYSICAL EFFORT The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of this job.
Frequently transports inventory to stock shelves. Frequently handling 30 pounds and occasionally handling 50 pounds.
Frequently required to communicate with clients, team members and associates. Must be able to exchange accurate information.
Essential Functions:
Professionally administer all phone calls - answering client inquiries in a prompt and friendly manner, scheduling appointments, recording messages
Requires strong communication and client service skills. Considerable tact and diplomacy is required. Ability to greet clients in a professional, friendly, hospitable manner - check clients in, discharge patients
Collect client fees, post and record payments, make change, process credit card transactions and run end of day transactions
Input data into computer software system
Open and close practice
Perform a variety of clerical duties, mailings, cleaning, organizing reception area, type memos, correspondence, reports and other documents
Ability to multi-task
Regular attendance and timeliness are an essential function in order to fulfill this requirements of this position
Perform general physical activities that require bending, standing, stooping, moving from room to room, sit, talk, and listen; may be required to walk or stand for long periods of time; will use hands to manipulate, handle, or feel; will reach with hands and arms
The employee must be able to occasionally / frequently lift and/or move up to 50 pounds.
Additional Compensation:
Hours per week:
Job Type: Full-time
Pay: $18.00 - $24.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work setting:
Experience:
- receptionist: 1 year (Required)
- veterinary receptionist: 1 year (Required)
Work Location: In person