Work Week: Monday – Friday 8:00am to 4:30pm
This position will be working out of our Site 5 Location.
Job Responsibilities:
Pleasantly checks in/ out and schedules patient’s appointments within SOS as needed using Phreesia for patient check in. Provides appropriate front desk forms to patients to fill out if manual check-in is warranted and other secretarial type duties.
Demonstrates thorough knowledge and stays up to date on our insurance policies, properly inform patients of “par" status and referral requirements. Utilizes insurance information provided by our billing department/management team. Follows protocol for use of Waiver forms and/or GFE process and advises of patient portal.
If scheduling, appropriately asks questions of new patients and schedules with appropriate SOS provider. Utilizes triage nurse as necessary when there is a question about appointment availability or if addressing a patient walking in.
Responds to any scheduling or rescheduling needs of our Physicians as notified by supervisor or provider. Reschedules patients correctly & timely in system and will alert patients checking in if provider running late or need to reschedule.
Utilizes electronic health record to properly conduct registrations, appointment scheduling, referrals, etc. Demonstrates appropriate knowledge as necessary with billing system.
Takes patient task messages according to protocol ensuring accuracy and completeness of information.
Learn More About the Benefits Working at SOS
Pay Range: $16.50 - $25.10