Job Summary:
A customer service professional, or CSP, will act as a liaison, provide product/services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The best CSPs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. Problem-solving also comes naturally to those successful in this role. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Duties/Responsibilities:
· Manage large amounts of incoming calls
· Respond to email, chat and Podium communications
· Recognize and forward sales leads to the Inside Sales team
· Identify and assess customers' needs to achieve satisfaction
· Build sustainable relationships and trust with customer accounts through open and interactive communication
· Provide accurate, valid and complete information by using the right methods/tools
· Meet personal/customer service team targets and call handling quotas
· Manage customer complaints, provide appropriate solutions and alternatives within the KPIs; follow up to ensure resolution
· Notate all customer interactions in the notes section of the account
· Follow communication procedures, guidelines and policies
· Take the extra mile to engage customers
· Performs other duties as assigned
Required Skills/Abilities:
· Strong phone contact handling skills and active listening
· Familiarity with CRM systems and practices
· Customer orientation and ability to adapt/respond to different types of characters
· Excellent communication and presentation skills
· Ability to multi-task, prioritize, and manage time effectively
Education and Experience:
· High school diploma or GED
Physical Requirements:
· Prolonged periods of sitting at a desk and working on a computer.
· Must be able to lift up to 15 pounds at times.
Why work for Turner Pest Control?
We offer:
HEALTH BENEFITS
· Medical, dental and vision coverage
· Company-paid life insurance
· Company-paid short-term disability
· Optional supplemental benefits
· Enrollment eligibility begins first of the month following date of hire
FINANCIAL ASSURANCE
· 401(k) plan with company match of 4%
· Immediate enrollment eligibility
· Convenient direct paycheck deposit
· Team Member reward and recognition program
AND MORE
· Eight (8) paid holidays
· Paid time off
· Team Member discount on our services
· Team Member referral bonuses
· Opportunities to participate in community events
A pre-hire compliance screening and background screening will be conducted.
Turner Pest Control is committed to the full inclusion of all qualified individuals. As part of this commitment, Turner Pest Control will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment.
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
- Call center
- In-person
- Office
Ability to Relocate:
- Jacksonville, FL: Relocate before starting work (Required)
Work Location: In person