Barista/Cashier duties and responsibilities
Although our teammates are mainly responsible for making and serving beverages to customers, they may have other duties. These may include:
- Greeting customers in a friendly manner and taking food and drink orders
- Preparing and serving beverages such as drip coffee, espresso-based drinks, tea and other specialty drinks
- Preparing and serving food items such as soups, sandwiches and pastries
- Answering customers’ questions about menu choices
- Promoting and recommending menu options to customers
- Taking payment from customers
- Tracking and ordering inventory for cafe and beverage supplies, such as coffee beans, milk, napkins, and cups
- Maintaining espresso machines, grinders, coffee machines, and other equipment by cleaning, troubleshooting, and scheduling repairs
- Keeping the work environment and cafe seating area clean, sanitary, and organized
- Responding to and resolving customer concerns or complaints
- Evaluating and modifying processes to improve efficiency and quality of service
- Attracting new customers and refining the menu
Barista/cashier skills and qualifications
Teammates need a variety of skills to memorize drink recipes and learn how to operate equipment while providing efficient customer service. A successful teammate should possess the following skills:
- Excellent listening and communication skills to effectively interact with coworkers and customers
- Basic coffee knowledge, such as how to prepare common coffee beverages, although advanced knowledge, such as roasting and grinding processes, coffee bean sourcing, and flavor differences, can be helpful
- Exceptional customer service and interpersonal skills to interact in a positive manner and prevent or resolve conflicts
- Strong teamwork abilities to work efficiently in a fast-paced and high-volume environment with other Baristas
- Attention to detail to manage specific customer requests as well as a high-volume beverage assembly line with minimal errors
- Time management and organizational skills to work efficiently and effectively in a high-volume workplace
Job Types: Full-time, Part-time
Pay: $12.00 - $17.00 per hour
Expected hours: 10 – 45 per week
Restaurant type:
- Bakery
- Café
- Coffee shop
- Fast casual restaurant
- Quick service & fast food restaurant
Shift:
- 4 hour shift
- Day shift
- Morning shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work Location: In person