Responsibilities:
- Greet and welcome clients and visitors to the print shop in a friendly and professional manner. answer phone calls, emails, and in-person inquiries, providing information about our services, pricing, and order processing.
- Assist clients in determining their printing needs, offering suggestions and recommendations when necessary.
- Receive and process orders, ensuring accuracy in specifications, quantities, and deadlines.
- Provide price quotes and estimates for printing projects based on client requirements.
- Coordinate with the production team to ensure orders are completed on time and meet quality standards.
- Maintain a clean and organized front desk area, including the display of promotional materials and samples.
- Handle payments, process invoices, and maintain accurate records of transactions.
- Manage appointment scheduling for consultations, print pickup, and other services.
- Handle customer feedback and concerns professionally, and escalate issues to management when necessary.
- Keep updated on industry trends and product knowledge to better assist clients.
- Follow company policies and procedures regarding confidentiality, security, and safety.
Experience:
- High school diploma or equivalent; additional education or training in customer service is a plus.
- Previous experience in a customer-facing role, preferably in a print shop or related industry.
- Strong interpersonal and communication skills, both verbal and written.
- Proficiency in computer applications, including word processing and email.
- Attention to detail and strong organizational skills.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Knowledge of printing processes and equipment is beneficial but not required.
- Professional appearance and a courteous demeanor.
- Reliable and punctual.
- Strong problem-solving skills and the ability to handle challenging customer interactions diplomatically.
Job Type: Full-time
Pay: $11.00 - $13.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Work setting:
Work Location: In person