We are currently seeking an experienced Plumbing Dispatcher to join our dynamic team.
As an Experienced Plumbing Dispatcher, you will be responsible for coordinating and dispatching our team of skilled plumbers to various job sites. Your role is crucial in ensuring efficient scheduling, timely responses, and excellent customer service. The ideal candidate will have strong organizational skills, a keen attention to detail, and experience in a similar role.
**Responsibilities:**
- Schedule and dispatch plumbers to job sites based on priority and location.
- Communicate with customers to confirm service appointments and provide updates.
- Monitor job progress and adjust schedules as needed.
- Maintain accurate records of service calls, customer interactions, and job details.
- Coordinate with plumbers to ensure they have the necessary tools and materials for each job.
- Handle emergency service requests promptly and efficiently.
- Assist in resolving customer complaints and issues.
- Collaborate with other team members to improve overall service efficiency.
**Qualifications:**
- Proven experience as a dispatcher, preferably in the plumbing or related industry.
- Strong organizational and multitasking abilities.
- Excellent communication and customer service skills.
- Ability to work under pressure and handle emergency situations calmly.
- Proficiency in using dispatch software and other relevant tools.
- Knowledge of plumbing services and terminology is required.
- 2 year degree or High school diploma or equivalent; additional education or training is a plus.
**Benefits:**
- Competitive salary based on experience.
- Health & Dental available.
- Paid time off and holidays.
- Opportunities for professional development and career growth.
Join our team and help us continue to provide exceptional plumbing services to our valued clients!
Job Type: Full-time
Pay: $17.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person