Job Overview
As a Scheduling Coordinator, you will play a crucial role in ensuring that field service technicians are efficiently scheduled and dispatched to customer locations. You will be responsible for managing incoming service calls, assisting with customer inquiries, and coordinating the delivery of parts and supplies. Your excellent communication skills and attention to detail will be key in providing exceptional service to our customers.
In this fast-paced role, you will need to be organized, adaptable, and able to prioritize tasks effectively. You will work closely with field service technicians, customers, and other team members to ensure that service appointments are scheduled in a timely manner and that all necessary paperwork is completed accurately. This is a great opportunity for someone who thrives in a customer-focused environment and enjoys working as part of a dynamic team.
If you have a strong background in customer service, excellent communication skills, and the ability to multitask effectively, we would love to hear from you. Join our team as a Scheduling Coordinator and help us deliver exceptional service to our customers.
Responsibilities
- Schedule appointments for field service technicians using outbound and incoming calls
- Assist with customer inquiries and fulfill requests for parts, supplies, and service
- Exhibit polite and professional communication on the telephone, email, and mail
- Coordinate and prepare deliveries and shipping paperwork
- Update scheduling software with accurate information
- Communicate with field service technicians to ensure timely appointments
- Collaborate with other team members to ensure efficient scheduling processes
- Maintain organized records of service appointments and customer information
- Resolve scheduling conflicts and adjust appointments as needed
- Provide exceptional service to customers and represent the company in a professional manner
Qualifications
- High school diploma or equivalent
- Previous experience in customer service or scheduling preferred
- Call Center or Logistics experience a plus
- Excellent communication skills, both verbal and written
- Strong attention to detail and organizational skills
- Ability to multitask and prioritize tasks effectively
- Proficiency in Microsoft Office applications
- Experience with scheduling software is a plus
- Ability to work effectively in a fast-paced environment
- Willingness to learn and adapt to new processes
- Team player with a positive attitude
Benefits
- Employer paid health and dental insurance
- Employer paid Long Term Disability
- Employer paid life insurance ($250,000 per employee)
- Vision, Short Term Disability, ancillary insurances all available at employee cost
- Vacation and sick time
- 401K with a 5% match
Job Type: Full-time
Pay: $19.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Relocation assistance
- Vision insurance
Schedule:
Work setting:
Work Location: In person