About the Company:
Blue Science is one of America’s largest, most experienced, and most awarded pool service companies. We service customers in all the major Texas and Florida Metro Areas. Blue Science, founded in 2007, is family owned and operated, with a strong commitment to bringing our customers pool care and craftsmanship they can rely on now, and in the future. As a rapidly growing organization, Blue Science is looking for an individual to join our team who has a positive attitude, strong work ethic, and exceptional customer service skills.
We are searching for a dynamic Repairs Coordinator to join the Blue Science team at our office in Flower Mound, TX. You will be collaborating with our repairs team to set up appointments, sell pool equipment and installation services, and answer any questions about the equipment or services. Whether you're selling a client our services or selling them on a specific job, providing great customer service is always the primary objective.
Core Position Objectives:
- Answer all calls in real time, with a goal of no calls to voicemail
- Work a ticket system and set up repair appointments with customers, with a goal of all tickets worked same day
- Sell needed parts, equipment, and installations to customers; generate and deliver quotes to customers
- Provide customers with product information and availability
- Speak with upset and escalated customers due to repairs issues and work towards a resolution.
- Be a listener, be service minded
- Coordinate with our field staff in a support role
Basic Qualifications:
- 3+ Years in inside sales, advanced retail sales, repairs logistics, or another applicable sales or repair field in an office setting
- 3+ Years in customer service
- Knowledge of basic pool equipment preferred, but not required
- Excellent communication skills
- Strong knowledge of Microsoft Excel, Word, and Outlook
- Must be a self-starter and able to handle a fast-paced, high-stress environment
- Exceptional customer service skills
- Must be able to multitask
- Must be willing to commute as this position is 100% in-office in Flower Mound, TX
Schedule:
- Monday – Friday 8am – 5pm
Compensation:
- $18 - $22 per hour based on experience
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
- Paid time off
- Paid training
- Profit sharing
Qualifying candidates must be able to pass a background and drug screen prior to being hired. It is the policy of Blue Science Pools to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.
Job Type: Full-time
Pay: $18.00 - $22.00 per hour