Prescient Technologies, a service-disabled veteran owned small business, is seeking a highly skilled, knowledgeable, and self-motivated Lead Interpreter to support a government contract. Our ideal candidate will be dedicated to achieving and maintaining a high level of professionalism and will have a strong background in linguistics, cross-cultural communication, and project management.
This role involves coordinating and managing the interpretation team, ensuring effective communication across diverse cultural contexts, and fostering an inclusive environment.
The responsibilities of the Lead Interpreter include but are not limited to:
- Manage a team of interpreters with a diverse variety of talents and cultural and linguistic backgrounds.
- Oversee and manage the scheduling and assignment of interpretation services for in-person and remote interpretation to ensure coverage and quality.
- Ensure quality assurance focused on the consistency of retained interpreters.
- Ensure excellent, high quality customer service and team member performance.
- Provide oversight for interpreters serving diverse populations.
- Monitor successes and setbacks, resolving issues and initiating corrective actions as appropriate.
- Provide orientation and training on policy, best-practices, and trauma-informed approaches.
- Offer guidance and support to interpreters on various situations, cultural nuances, and effective communication strategies to ensure accurate and culturally appropriate services.
- Match requests for specialty interpretation with the appropriate interpreter.
Required Minimum Qualifications:
- A minimum of four (4) years working in language and cultural services or in a related field.
- A minimum of five (5) years managing interpretation teams.
- Bachelor's Degree in Linguistics, Human Services, or a Language-related field required.
- Must possess exceptional communication skills, both orally and written.
- Must possess well-developed interpersonal and communication skills, with the ability to interact with members from a variety of backgrounds.
Job Type: Full-time
Pay: From $75,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Education:
Experience:
- Language and Cultural Services: 4 years (Preferred)
- Interpretation Management: 5 years (Preferred)
Work Location: Remote