Patient Care - Procedures and Exams
Prepare patients, parents, and/or families for procedures/examinations physically and/or psychologically. Conduct procedures/examinations following protocol/guidelines as directed. May obtain, review, bring together, and/or facilitate the exchange of patient information.
Customer Service - Patient
Act as a customer advocate and strive to better meet the needs of, and to support, patients and/or families. Utilize a customer focus to complete assignments and/or interact with customers in a courteous, attentive and conscientious manner. Respond quickly to parent requests and concerns. Provide appropriate education/information to patients and/or families.
Communication - Patient
Communicate with patients, families and employees in courteous manner. Respond promptly to requests by patients, families and employees. May provide information concerning patients that are admitted, referred, transferred, or discharged. Provide emotional support to families as needed.
Professional Development
Maintain currency in the field, including maintenance of any necessary licensure/certification, through continuing education, conferences, meetings, in-services, networking, literature, and/or seminars. Attend all mandatory CCHMC training sessions. Implement obtained knowledge/skills into one's own work, the department, and/or the organization. Assume responsibility for one's own professional growth and development. May participate in internal/external professional committees, agencies, councils, and/or activities.
Compliance
Understand and comply to applicable policies, guidelines, regulations, and/or accreditation standards. Document compliance as necessary. Maintain compliance with CCHMC Core Standards and code of ethics. May be responsible for ensuring that work areas are organized and present a safe, accessible, effective, and/or efficient environment for employees, patients, and/or families.