Job Title: Lead Server - New Italian Restaurant
Milano's Italian Restaurant is excited to be part of Plattsmouth and we are seeking a dedicated and experienced Lead Server to join our growing team. We are looking forward to provide exceptional dining experiences, featuring an outstanding Italian cuisine, in a warm and inviting atmosphere. As a Lead Server, you will play a crucial role in setting the tone for our guests, ensuring they leave with memories of a remarkable dining experience.
Responsibilities:
- Build, supervise, and mentor a team of servers, instilling a commitment to exceptional service and adherence to restaurant policies and standards.
- Deliver outstanding customer service to guests, ensuring their experience aligns with the restaurant's vision and exceeds expectations.
- Effectively communicate with the management team, kitchen staff, and other team members to maintain seamless operations and promptly address any concerns.
- Manage the smooth flow of service, including seating arrangements, order taking, food and beverage delivery, and issue resolution.
- Develop a comprehensive knowledge of our menu offerings, including ingredients, preparation methods, and wine pairings, to provide informed recommendations and upsell items as appropriate.
- Ensure tables are set up correctly, stocked with necessary items, and cleared promptly to maintain a clean and inviting dining environment.
- Comply with all food safety and sanitation regulations, as well as all local, state, and federal laws governing restaurant operations.
- Address and resolve guest complaints, ensuring their satisfaction and upholding the restaurant's reputation for exceptional service.
- Assist in inventory management and communicate supply needs to management as needed.
Requirements:
- High school diploma or equivalent; additional hospitality or culinary training is a plus.
- Prior experience in a leadership or supervisory role is preferred, but we can train the right person.
- Excellent interpersonal and communication skills, with the ability to work well under pressure.
- Familiarity with POS systems and restaurant management software.
- Exceptional attention to detail, multitasking abilities, and organizational skills.
- A positive attitude, strong work ethic, and commitment to providing an exceptional guest experience.
- Must be able to work a flexible schedule, including evenings, weekends, and holidays.
Become a part of our passionate team at Milano's Italian Restaurant and help us establish a legacy of culinary excellence in Italian dining. If you possess the skills and enthusiasm needed to thrive in this role, we invite you to submit your resume and a brief cover letter detailing your experience and passion for Italian cuisine.
Job Type: Full-time
Pay: $9.00 - $15.00 per hour
Expected hours: 35 – 45 per week
Benefits:
Shift:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Night shift
Weekly day range:
- Every weekend
- Monday to Friday
- Weekends as needed
Work Location: In person