Schedule dining reservations and arrange parties or special services;
Ensure prompt and courteous service to guests;
Answer telephone calls and process phone orders;
Greet guests, escort them to tables, and provide menus, answering dining related questions, and suggest food and beverage items;
Take food and beverage orders, relay orders to kitchen, and serve food to guests;
Coordinate amenity delivery request in connection with the kitchen department;
Monitors tables in assigned section ensuring all guests are served;
Address guest complaints;
Collect and process guest payments;
Totals receipts at end of shift to verify sales and clear cash register;
Ensures tips are reported properly for tax processing;
Clear dirty table settings and prepare table for resetting;
Maintain stock and cleanliness of stations for all meal periods with necessary equipment including silverware, linen and condiments;
Inspect dining room serving stations for neatness and cleanliness;
Assist service staff as necessary to service guests in a timely manner;
Follow all company safety and security policies and procedures, including reporting accidents, injuries and unsafe work conditions to management; and
Any and all other work as required to complete the primary purpose of the position.