Signature Healthcare’s Brockton Hospital is hiring Medical Office Assistants in Brockton, MA.
Shift: Full Time, Part Time, & Per Diem
Medical Office Assistant Roles and Responsibilities:
- Greets patients appropriately.
- Screens telephone calls in a professional manner, documenting and processing messages accordingly.
- Accommodates patient appointments, maintains, updates, and tracks provider schedule.
- Checks insurance eligibility.
- Enters correct insurance information and codes properly.
- Updates patient demographics each time an appointment or message is made.
- Coordinates provider’s office schedule to accommodate external obligations.
- Inform patients of their responsibility regarding confirmation of insurance coverage, prior approvals and referrals as needed.
- Ensures that a referral is in place when working in specialty departments. If not in place, calls the PCP office to request a referral. Follows up until the referral is received.
- Assist with efficient patient flow and communicate physician/provider delays to patients.
- Monitor arrival and pending lists, canceling and rescheduling appointments so all available slots are used.
- Addresses reminder lists, ER lists and insurance lists in a timely manner and documents in patient’s chart if applicable.
- Obtain same day and /or stat records from HIS and secure patient information from hospitals.
- Periodically address messages with physician/provider.
- Facilitates internal & external referral appointments and hospital admissions.
- Familiar with the general working of all office equipment and maintains upkeep of printers, fax machines, copiers, etc.
- Notifies Practice Manager of equipment and system failures immediately.
- Facilitates mail deliver. Places MR # on all patient mail before giving to MD.
- Provides appropriate paperwork to patients.
- Ensures that MVA and WC forms are completed.
- Collects co-payments and posts payments. Balances, verifies, and reconciles batch.
- Refers patient to billing office with insurance or payment problems.
- Maintains open communication with the physicians, staff, and patients.
- Assists in orienting and training others the functions and duties of the position.
- Report patient complaints directly to the Practice Manager.
- Assists peers in other roles when workload warrants.
Required Skills & Qualifications:
At Signature Healthcare , we offer an inclusive and welcoming culture for our employees to grow and flourish, so if you're interested in this opportunity but your experience does not align with every qualification, we encourage you to apply. You may be just the right candidate for this or other opportunities.
Required
- High School Diploma or equivalent.
Preferred
- Familiarity with Meditech software systems preferred.
- Previous medical office experience preferred.
Working at Signature Healthcare
For 125 years, Signature Healthcare has been dedicated to delivering personalized healthcare services in a welcoming and medically advanced environment as one of the only not-for-profit community-based healthcare systems in Southeastern Mass. Our focus on quality care, matched with our commitment to serving every individual, fosters an inclusive and supportive environment for our employees to grow and flourish in their careers. Join Signature Healthcare and enjoy a fulfilling work experience, complemented by our comprehensive benefits package, including but not limited to:
- Medical, Dental, and Vision
- Life and Disability
- Retirement Savings Plan
- Employee Assistance Program (EAP)
- Voluntary Benefits (Accident, Home & Auto, Pet, etc.)
- Tuition Reimbursement
- PTO and Paid Holidays
Apply today with Signature Healthcare and help us become better and stronger than ever.
Job Types: Full-time, Part-time
Benefits:
- Dental insurance
- Employee assistance program
- Health insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
Medical specialties:
Schedule:
- Day shift
- Monday to Friday
Work Location: In person